The Network on Police Reform in Nigeria (NOPRIN), in collaboration with the Action Group on Free Civic Space, has launched the Needs Assessment Report on Strengthening the Outreach and Operations of the Lagos State Police Command’s Complaint Response Unit (CRU).
The initiative seeks to address gaps in the unit’s operations and enhance its role in fostering police accountability and public trust.
According to NOPRIN’s Programmes Officer, Ms Precious Osinaku, the CRU is a vital mechanism for addressing grievances, promoting transparency, and safeguarding human rights within the police system.
“The newly launched report provides a comprehensive analysis of the Lagos State CRU’s current operations, identifies gaps, and offers actionable recommendations for improvement,” Osinaku stated.
The report highlights several key areas, including the CRU’s operational challenges, the need for increased public awareness, and recommendations for structural and procedural improvements. It offers detailed insights into the unit’s limitations and emphasises the importance of inclusive, responsive service delivery.
“The project’s goal is to strengthen the accountability of the Lagos State Police Command, enhance public trust and cooperation with law enforcement agencies, and promote a human rights-centred approach to policing in Lagos State,” Osinaku said.
She further explained that the report outlines strategic proposals to enhance the CRU’s transparency and efficiency, including improved resource allocation, capacity building, and the integration of technology. It also recommends training frameworks to equip CRU officers to better handle complaints and engage with the public effectively.
“This report underscores our commitment to building a policing system that is accountable, transparent, and aligned with democratic principles. The CRU has the potential to bridge the gap between the police and the public, but it requires the support, resources, and reforms outlined in this report to fulfil its mandate effectively,” Osinaku added.
The Action Group on Free Civic Space played a crucial role in supporting the initiative, with Osinaku commending its dedication to protecting civic freedoms and strengthening democratic governance.
NOPRIN has called on various stakeholders, including the National Assembly, the Police Service Commission, the Ministry of Police Affairs, and civil society organisations, to collaborate in implementing the report’s recommendations.
“Together, we can ensure that the CRU becomes a model of accountability and responsiveness in Nigeria’s policing system,” Osinaku said.
The report marks a significant step in reforming police-community relations in Lagos, with the potential to serve as a blueprint for broader reforms across Nigeria.
Faridah Abdulkadiri
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 has unveiled a report aimed at transforming Lagos Police CRU into an accountability hub.</p>
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