Business

CBN Governor Emefiele Urges Banks, Telcos to Resolve USSD Dispute in Interest of Consumers

The Governor of the Central Bank of Nigeria (CBN), Mr. Godwin Emefiele, on Monday, said the current disagreement between telecoms firms and deposit money banks (DMBs) over non-payment for the provision of the Unstructured Supplementary Service Data (USSD) transactions must be resolved in the overall interest of financial consumers.

This was just as the CBN governor launched the SabiMONI e-Learning Platform, a fully digital national e-learning portal that provides a knowledge base for financial literacy.

Speaking at the ceremony in Abuja, Emefiele expressed optimism that the dispute between the banks and telcos which had dragged on for over three years, would be amicably resolved especially through the instrumentality of the central bank.

Telecom operators in Nigeria had last Friday withdrawn their services to banks, causing customers difficulty in accessing online banking transactions that depend on the platform. These are transactions conducted on mobile phones like fund transfers through shortcodes, and checking of bank details and account balances, among other services with or without data or internet services.

The spokesperson for the CBN, Dr. Isa Abdulmumin, had on Monday, explained that the apex bank was on top of the situation, blaming the dispute on technical issues regarding the definition of a successful transaction from a bank and telco perspective.

Commenting on the dispute, Emefiele said, “If we do not resolve the problem, the people will suffer. Like we say, when two elephants fight, it is the grass that suffers.

“Those that will suffer when these disagreements linger would be the users of banking services.”

The CBN governor particularly noted that the USSD technology was brought into the financial inclusion design because it remained a great enabler for the vulnerable people in the nooks and crannies of the country.

Nonetheless, he said to address the financial inclusion gaps, the National Financial Inclusion Strategy 2022, identified increasing adoption and usage of financial services in priority demographics comprising of the most vulnerable segments including women, youth, MSMEs, rural dwellers and especially, the Northern part of the country as well as expansion of digital financial services and platforms among its strategic priority areas.   

He said to achieve these objectives, deliberate steps must be taken to upscale financial capability through financial education programmes, adding that shortage of skilled and experienced persons to drive financial education remained a major hindrance.

Emefiele stressed that the National Financial Inclusion Strategy 2022 places high priority on financial and digital learning as a strategy that would enable the creation of a conducive environment for serving or ensuring the inclusion of the most excluded groups.

The central bank governor pointed out that financial literacy remained one of the key drivers of financial Inclusion – and constitutes a prerequisite for greater financial inclusion, which would lead to the stability of the financial system and ultimately economic growth and development.

 He said the apex bank would do everything possible to achieve the 94 percent financial inclusion target by the end of January 2024.

He said, “We made a promise that by 2022, we would have gone close to 80 per cent financial inclusion and 2024, we would have achieved 95 per cent.

“Unfortunately, we are where we are today which is just below the 70 per cent mark.”

Meanwhile, Emefiele said the SabiMONI e-learning platform would enable the CBN drive financial education physically through the Certified Financial Literacy Trainers at the locations where it is most needed – as well as drive digital financial literacy thereby boosting consumer confidence in the uptake and utilisation of digital financial services. 

The portal, he said, would serve as a repository of information not only for learners but also for researchers in the most effective manner.

Emefiele said the initiative would provide individuals with the opportunity to be trained and become Certified Financial Literacy Trainers through self-service, and support the bank’s efforts towards ramping up the number of experts that can be used to drive financial education in the country and abroad.

He said, “Research has shown that the absence of or low levels of financial literacy constitutes an impediment to financial inclusion. In other words, the pace of financial inclusion is directly related to the level of financial literacy and financial capability.”

The CBN governor added that financial inclusion remained a strong lever for bridging income inequality, combating poverty and preserving social harmony and ultimately financial system stability in the country.

 James Emejo 

V

Follow us on:

James Emejo

Recent Posts

FG Approves 2025-2026 MTEF, Targets N47.9trn For 2025

The Federal Executive Council approved Nigeria’s 2025-2027 Medium-Term Expenditure Framework, setting the federal budget at…

1 hour ago

Michael Oglegba: Benue State Is Embracing Mechanisation to Transform Agriculture

Benue State’s Commissioner for Finance has emphasised the need for farming to evolve from a…

1 hour ago

Government Should Conduct Forensic Audit Before Funding Power Sector; NNPC Probe Long Overdue, Says Abdullahi Shinkafi

Dr. Sani Abdullahi Shinkafi has called for overdue NNPC investigation and forensic audits in the…

5 hours ago

Sudan War Death Toll Significantly Much Higher Than Recorded, Researchers Say

Researchers have suggested Sudan’s war death toll may be significantly underreported, indicating a graver humanitarian…

5 hours ago

Bomb Blast Outside Brazil’s Supreme Court Sparks Security Fears Ahead of G20 Summit

A man detonated explosives near Brazil’s Supreme Court in a suspected suicide bombing, raising concerns…

6 hours ago

In Bid To Fight Brain Drain, Portugal Introduces Tax Relief and Housing Aid

Portugal has introduced tax relief for young workers to curb brain drain, yet doubts remain…

6 hours ago