The Aig-Imoukhuede Foundation (AIF) has signed a Memorandum of Understanding (MoU) with Service Compact with All Nigerians (SERVICOM) that is aimed at strengthening the capacity of SERVICOM to deliver on its mandate.
SERVICOM is a federal government initiative established to promote effective and efficient service delivery in Ministries, Departments and Agencies (MDAs).
The AIF stated that this partnership is a significant milestone in its commitment to transforming public service delivery in Nigeria.
The Executive Vice Chair at the AIF, Ms. Ofovwe Aig-Imoukhuede, said: “We are delighted to partner with SERVICOM in this critical endeavor.
“Our organisations share a commitment to improving the lives of Nigerians through efficient and effective public service and so it makes perfect sense for us to collaborate.
“Together, we will work tirelessly to equip SERVICOM with the tools and capacity to deliver on its mandate.”
According to the AIF, the partnership would focus on several key areas that would enable the foundation to provide capacity-building support to SERVICOM’s staff and empowering them to effectively monitor and evaluate service delivery reform initiatives across the Nigerian Civil Service.
“Additionally, it will assist with developing and refining Standard Operating Procedures (SOPs) for Ministries, Departments, and Agencies (MDAs), ensuring adherence to best practices and improved service delivery.
“To further enhance service quality, the foundation will also support SERVICOM in adopting ISO 9001 quality management systems across MDAs.
“This support will include providing technical expertise and guidance to ensure successful certification and implementation.
“Finally, the foundation will support SERVICOM to conduct comprehensive needs assessments of MDAs to identify service delivery gaps and develop tailored solutions.
“By working closely with SERVICOM, the Foundation aims to create a more responsive and citizen-centric public service,” the AIF said on Thursday in a public statement that announced the MOU.
According to the AIF, the signing of the MoU signified the beginning of a strong partnership between the foundation and SERVICOM, adding that both organisations are dedicated to collaborating in the pursuit of a more efficient, effective and accountable public service in Nigeria.
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